Frequently Asked Questions(FAQs)

How do I register for an account?

  • Click on "CREATE AN ACCOUNT" at the top of the page.
  • Please fill all the fields marked with "*" accurately.
  • Click on "Create an Account".
  • Congratulations! You now have an account and are ready to start shopping!

What if I forget my password for the account?

  • Click on "My Account" below the page.
  • Click on "Forgot Your Password?"
  • Enter your email address and press submit then the password reset link will be sent to you.
  • On your email, please click on the reset link and enter the new password for your account.

How to subscribe or unsubscribe for the Smart Baby newsletter?

  • To subscribe, open smartbaby.ae homepage and at the bottom of the page there is a "Enter your email address, also there will be popup with the newsletter input block. Enter your email address and your email address will be added to our subscriber list.
  • To unsubscribe, please email us at care@smartbaby.ae or click on the unsubcribe link below the newsletter.

What if I don't receive my order in more than 7 days?

Please email us at care@smartbaby.ae or call us on 600 522274.

How to apply the discount code?

  • Firstly, add items to cart.
  • Simply go to your shopping cart by clicking the VIEW CART button.
  • Type "Discount/Coupon Code" under the DISCOUNT CODE tab.
  • Simply go to your shopping cart by clicking the VIEW CART button.
  • Click the APPLY COUPON button.
  • You can now enjoy the benefits of the discount!
  • Click PROCEED TO CHECKOUT button for a successful to finish transaction.

How do I know what is in my shopping cart?

When browsing through Smart Baby, simply look to the right-side of the screen and click the bag icon to see which items you have in your shopping cart.

How do I remove an item from my shopping cart?

Click on the bag icon at the upper right part of the page, then click "x" to remove an item in your shopping cart.

How do I modify the quantity of product in my shopping cart?

Click on bag icon to see an itemized list of the products in your shopping cart. Change the quantity of the item and click "Update" to update the contents of your shopping cart.

How do I empty my shopping cart?

To remove items from your shopping cart click on the bag icon, click the "x" for each item that you would like to remove from your shopping cart.

What are the accepted payment methods?

We currently accept online payment(Network Online) and Cash on Delivery(COD).

What is Smart Baby's return policy and who do I contact regarding returns?

Click here to read Smart Baby's return policy if for some reason your need to return an item. Please email the details of your particular situation to care@smartbaby.ae or call 600 5222274.

How do I select items to purchase?

As you browse through Smart Baby online store, click on the "Add to Cart" button beneath the items that you wish to purchase.

How do I know that Smart Baby has received my order?

Our ordering system will automatically send you an email confirming that your order was successfully submitted. Please make certain that the email address you provide is correct. Upon processing, we will send you an additional email message confirming your order with applicable taxes and shipping charges calculated, and a shipping order number for your records.