Frequently Asked Questions (FAQ)
1. Ordering and Payments
Q: How do I place an order?
A: To place an order, browse our products, select the desired size and color, and click "Add to Cart." Once you're ready, proceed to checkout and follow the instructions to complete your purchase.
Q: What payment methods do you accept?
A: We accept all major credit cards. We also offer Cash on Delivery (COD) for selected regions.
Q: Can I change or cancel my order?
A: You can modify or cancel your order within one hour of placing it. Please contact our customer service team immediately for assistance.
2. Shipping and Delivery
Q: Do you ship internationally?
A: No, we offer only domestic delivery only.
Q: How long will my order take to arrive?
A: Orders typically take 3-5 business days. Deliveries to far-off areas in the UAE may take 5-7 days. Exact times may vary based on your location.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking link via email or SMS. You can use the same link to track your order on our website.
3. Sizing and Product Information
Q: How do I find the right size for my child?
A: Please refer to our size guide available on each product page. We recommend measuring your child and comparing the measurements to our guide to ensure the best fit.
Q: What materials are your clothes made from?
A: Our clothes are made from high-quality, child-friendly materials such as organic cotton, soft bamboo, and hypoallergenic fabrics. Each product page provides specific material details.
Q: Are your clothes safe for sensitive skin?
A: Yes, our clothing is designed with sensitive skin in mind. We use gentle, non-irritating fabrics and avoid harmful dyes and chemicals.
4. Returns and Exchanges
Q: What is your return policy?
A: We offer a 7-day return policy for unworn, unwashed items with original tags. Please visit our Returns page for more details.
Q: How do I exchange an item?
A: To exchange an item, follow the return process and indicate that you would like an exchange. Once we receive the original item, we will ship the new one to you.
Q: Who pays for return shipping?
A: Return shipping costs are the responsibility of the customer, unless the item received was incorrect or defective.
5. Account and Privacy
Q: Do I need to create an account to shop?
A: No, you can checkout as a guest. However, creating an account allows you to save your information for faster checkout and track your orders.
Q: How do you protect my personal information?
A: We take your privacy seriously and use advanced encryption methods to secure your data. For more details, please read our Privacy Policy.
Q: How can I reset my password?
A: If you've forgotten your password, click "Forgot Password" on the login page and follow the instructions to reset it.
6. Customer Support
Q: How can I contact customer service?
A: You can reach our customer service team via email at [email protected] or by calling +97165325353 (EXT-459) during business hours.
Q: What are your customer service hours?
A: Our customer service team is available Monday to Saturday, 9 AM to 6 PM (local time).
We're Always here to Help
Reach us out through any of these channels